Effective Date: [Date published]

The Penas Group (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit thepenasgroup.com, contact us, or use our dumpster rental, junk removal, trailer rental, and equipment rental services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, telephone number, email address, and billing or service address.

• Service information: Rental dates, delivery instructions, project details, quotes, signed agreements, and communications.

• Transaction information: Payment status, invoices, deposits, and transaction records.

• Rental verification information: Driver’s license, insurance, or other information needed to verify eligibility for applicable equipment or trailer rentals.

• Photos you provide or we take during service: Images documenting placement, completed work, equipment condition, damage, or loading.

• Website information: IP address, browser and device information, pages visited, and other usage information collected through website hosting tools, cookies, or similar technologies.

We receive information directly from you and may also receive it from referral or lead platforms when you request our services through those platforms.

2. How We Use Information

We use personal information to:

• Respond to questions and prepare estimates.

• Schedule and provide deliveries, pickups, rentals, and junk removal.

• Verify rental eligibility and administer agreements.

• Process payments, deposits, refunds, and applicable charges.

• Send service updates, invoices, and appointment reminders.

• Maintain business records and resolve disputes.

• Protect against fraud, misuse, and damage.

• Improve our website and customer service.

• Send promotional communications where permitted and with consent when required.

• Meet legal, accounting, and insurance obligations.

3. Payments

Payments may be processed through Square or another third-party payment provider. Payment information submitted directly to a provider is handled under that provider’s privacy policy. We may receive transaction details, payment confirmations, and limited payment-method information needed to manage your account.

Please do not send full payment card details or other sensitive financial information through ordinary email, text messages, or website inquiry forms.

4. How We Share Information

We may disclose information as reasonably necessary to:

• Service providers supporting payment processing, scheduling, website hosting, communications, accounting, and business operations.

• Drivers, employees, and contractors who need information to provide your requested service.

• Insurers, legal advisers, or other parties assisting with claims, disputes, or collection of amounts owed.

• Government authorities or other parties when required by law or necessary to protect legal rights or safety.

• Parties involved in a business sale, merger, or transfer, subject to applicable privacy protections.

We do not sell personal information or share it with third parties for their own marketing purposes.

5. Text Messages and Email

If you provide your contact information, we may communicate with you about your inquiry, reservation, delivery, pickup, payment, or account.

If you separately opt in to promotional text messages, message frequency may vary and message and data rates may apply. Consent to promotional texts is not a condition of purchase. You may reply STOP to unsubscribe or HELP for assistance.

We do not share mobile information or text-message opt-in data and consent with third parties or affiliates for marketing or promotional purposes. We may provide necessary information to service providers that help deliver our messages.

You may unsubscribe from promotional emails through the unsubscribe link, when provided, or by contacting us. We may still send necessary service or transaction communications through available channels.

6. Cookies and Website Technologies

Our website and its service providers may use cookies or similar technologies to operate the website, remember preferences, and understand website usage.

You may manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect certain website features.

7. Retention and Security

We retain personal information for as long as reasonably needed to provide services, maintain records, resolve disputes, and meet legal, tax, accounting, and insurance obligations.

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law and may verify your identity before fulfilling a request.

Certain information may need to be retained for transactions, legal obligations, claims, or other permitted business purposes.

You may decline to provide information, although doing so may prevent us from fulfilling an inquiry or providing a requested service.

9. Third-Party Websites

Our website may link to third-party websites or services, including payment platforms, social media, and business directories. Their privacy practices are governed by their own policies.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy as our services or practices change. Updates will be posted on this page with a revised effective date. We will provide additional notice when required by applicable law.

12. Contact Us

For privacy questions or requests, contact:

The Penas Group
Website: https://thepenasgroup.com
Email: Thepenaservices@gmail.com
Phone: 623-225-5185
Mailing Address: 8501 W Vernon Ave Phoenix Az 85037